The purpose of this guide is to help you connect your existing Convoworks service to various third party chat service platforms.

Currently supported platforms:

Intent Model-Based

• Amazon Alexa
• Dialogflow with Actions on Google

Text-based

• Facebook Messenger
• Rakuten Viber

All these platforms are quite similar, both by conversational flow and technical implementation. They are catching the user input (voice or text), if they are intent based they will enrich request with intent information and then the request is forwarded to the Convoworks which will return proper response.

In case of intent based platforms we use configuration to propagate intent model definition through API to the target platform.

We’ll walk you through the process of setting them up in the following, platform-specific guides.